Contact Us
Let people know what to reach out about and what to expect after contacting you. Don’t forget to choose a storage option for submissions.
Support@knifeandaxes.com
Thank you for your interest in Knife and Axes! We appreciate your desire to reach out to us. Whether you have questions, feedback, or any other inquiry, we are here to assist you. Here's what you can expect after contacting us:
Contact Purposes
1. Product Inquiries: If you have questions about our wide range of knives and axes, their features, or any other product-related queries, feel free to reach out. Our knowledgeable team will provide you with detailed information and help you make an informed decision.
2. Order Assistance: Should you require assistance with an existing order, encounter any issues during the purchasing process, or have any questions related to shipping or tracking, please do not hesitate to get in touch. We are committed to ensuring a smooth and hassle-free experience for all our customers.
3. Customer Support: Our dedicated customer support team is readily available to address any concerns you may have regarding your Knife and Axes experience. We welcome your feedback, suggestions, and even complaints, as they help us improve and provide you with the best possible service.
4. Partnership Opportunities: If you represent a company or have an idea for a collaboration, please reach out to us. We are always open to exploring new partnerships and working together with like-minded businesses to provide our customers with innovative and high-quality products.
Expectations and Response
Response Time: Our goal is to reply promptly to all inquiries within 24 hours from Monday to Friday. However, please bear with us if our reply takes a bit longer during weekends or public holidays.
Comprehensive Assistance: When you contact us, we strive to provide comprehensive and helpful information to address your specific needs. Our team members are experts in their respective fields and are equipped to guide you through any query or concern you may have.
Storage Options
To streamline the process and ensure efficient handling of all submissions, we kindly request that you contact us through the following channels:
1. Email: You can email us at info@knivesandaxes.com. Please include a clear subject line indicating the purpose of your contact (e.g., "Product Inquiry: Damascus Knives") to help us direct your request to the appropriate department quickly.
2. Contact Form: Alternatively, you can fill out the contact form on our website. The form will require you to provide essential details such as your name, email address, subject, and a brief message outlining the purpose of your contact.
Rest assured, all information and inquiries received are treated with the utmost confidentiality and in compliance with our privacy policy.
We look forward to hearing from you and providing the best assistance possible for all your knife and axe needs. Let us help you find the perfect tool for your journey!